Frequently Asked Questions About Wildlings Toys

Have questions about Wildlings Toy Boutique? You’re in the right place! Below, we’ve compiled answers to the most common inquiries about our toys, store policies, and services. Whether you’re curious about shipping, returns, or finding the perfect toy for your child, we’ve got you covered. If you don’t see your question here, contact our team—we’re always happy to help!

In-Store Shopping Questions

Where are you located?

Wildlings Toy Boutique is located in Central Phoenix, Arizona, at 6031 N 16th St Suite 4, Phoenix, AZ 85016.

Is parking available?

Yes, free self-parking is available in the shopping center parking lot where Wildlings Toy Boutique is located.

What are your store hours?

Our store hours are:

Monday–Wednesday: 10 AM – 6 PM
Thursday: 10 AM – 7 PM
Friday–Saturday: 9 AM – 7 PM
Sunday: 10 AM – 5 PM

Shipping Information and Policies

What are your shipping rates?

We offer standard flat-rate shipping:

Arizona orders: $7.00 (USD)
48 contiguous states & Washington D.C.: $10.00 (USD)
Free shipping: On orders over $100.00 (USD).

How quickly do orders ship?

Most in-stock orders are shipped within 2 business days. We ship 6 days a week using UPS as our primary carrier, with occasional use of USPS or FedEx. Delivery typically takes 2–5 business days.

For expedited shipping, contact us at hello@wildlingstoys.com for a quote.

Note: Wildlings Toy Boutique is not responsible for carrier delays or errors in the shipping address entered during checkout. If you notice an error, please contact us immediately so we can assist. For missing orders, reach out, and we will help resolve the issue.

Do you ship internationally?

Currently, Wildlings Toy Boutique only ships within the United States.

Returns and Exchange Policies

How do I cancel an order?

To cancel an order, email us at hello@wildlingstoys.com as soon as possible, as orders are processed quickly.

How do I return an order?

We want you to love your purchase! If you’re unsatisfied, contact us at hello@wildlingstoys.com, and we’ll do our best to resolve the issue.

For returns or exchanges:

Refunds include the item’s original cost minus shipping.
Customers are responsible for return shipping fees.
Returns/exchanges must be initiated and postmarked within 7 days of receiving your order.

What if my order arrives damaged or defective?

If your item is damaged or defective, or if there was an error on the retailer’s end, please contact us within 7 days of receiving the shipment. We will send a replacement, as soon as it is available, and provide a return label for the defective item.

Press and Collaboration Opportunities

Who do I contact for press or collaboration inquiries?

We love collaborating! Email us at hello@wildlingstoys.com with your press or partnership requests, and we’ll get back to you.